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| Scheduling |
Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments. |
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| Standing Appointments |
A standing appointment at your preferred Neroli location guarantees that you will enjoy the day, time, designer or therapist of your choice, every time you visit. It is the most consistent way to look and feel your best. To schedule your standing reservation, please call Neroli Guest Services at 414-227-2888. |
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| Spa Value |
The best value is to purchase your treatments in a series package of 3, 6 or 12. Any of our spa treatments can be chosen. Some of our Guests’ favorite services include the Neroli Signature Facial, Anti-Aging Resurfacing Facial and the Himalayan Body Treatment. |
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| The Ultimate Gift |
One service each month for a full year is the ultimate spa gift to give to a loved one. Any service can be chosen and is presented in an easy-to-use gift card in any dollar denomination. |
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| Upon Arriving |
From the moment you walk through our doors your experience will begin with our signature aromatic towel and beverage service. While you wait, sample a retail product or tour our facility. For your convenience, we will provide you with a robe, slippers and a locker for your personal belongings. We recommend arriving 15 minutes early so you can enjoy a steam shower prior to your scheduled service. |
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| Attire |
| Dress comfortably. Robes, towels, sandals, shower facilities,
Aveda products and a locker are provided for you in our Changing Suite for most spa
services. Please note that our Changing Suites are co-ed with private changing
rooms. We suggest that you do not wear jewelry and valuables are left at home
as we are not responsible for any lost or stolen items. It is recommended
during a spa treatment that you remove your street clothing, although
undergarments may be worn if preferred. |
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| Health Considerations |
Please inform Guest Services, when making your reservation, if you have high blood pressure, allergies, other physical ailments or disabilities or if you are pregnant, so we can assist you in selecting the most appropriate treatment(s). Treatments for pregnant guests are available. |
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| Requesting Your Therapist |
Depending on your preference, you may request to have either a male or female massage therapist. All of our massage therapists and aestheticians are trained to discreetly drape areas of your body not involved in the treatment and to protect your privacy at all times. |
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| Cancellations |
If you need to cancel your appointment, we recommend, out of consideration for other guests and our team members, to do so 48 hours prior to your scheduled service. |
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| Food/Beverage |
| Salon/Spa lunches are available upon request at the time of
reserving your appointment. For further details, please call Guest Services at 414.227.2888. We
do not allow alcohol to be served in our spas as most of our massage and body
treatments influence circulation and detoxification. We recommend that you do
not consume alcohol at least 12 hours prior to your reservation. |
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| Quiet Please |
To maintain our peaceful atmosphere, we ask that you turn off your cell phone or pager while visiting our spa. |
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| Children |
This is your day to relax. We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service. |
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| Parking |
| Neroli Downtown validates parking for the Third Ward Parking
Structure, located at the corner of Milwaukee and Chicago Streets. There are
also 2-hour meter parking spots available on Chicago and Milwaukee Streets.
Neroli Brookfield provides the Towne Center parking lots facing Sendik's store. Neroli Bayshore provides the Bayshore Town Center's parking structures. |
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| Gratuities |
| Gratuities are not included in our service prices. Fifteen to
twenty percent is customary, however this is only a guideline. For your
convenience, we accept gratuity payment in the form of cash, check and
credit/debit cards at the time of checkout.
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| Chauffeur Service |
| Executive sedan or limousine services are
available upon request. For further information, please contact Guest Services
or speak with an Aveda Advisor.
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| Overnight Accommodations |
| Overnight accommodations at Hotel Metro (voted one of the top 500 hotels in the world by Travel & Leisure Magazine) can be coordinated at our corporate rate upon request.
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| Guest Services |
| Our Guest Reservations Specialists are very knowledgeable
about each of our services. They are happy to assist with the selection of
treatments for your desired experience or result. For more detail on any of our
services or amenities, call 414.227.2888. |
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